Willowbrook FAQs
GENERAL INFORMATION
Willowbrook’s hours are Monday–Thursday: 11AM–8PM, Friday–Saturday: 11AM–9PM, and Sunday: 11AM–7PM.
Willowbrook’s phone number is 973.785.1616.
Willowbrook’s address is 1400 Willowbrook Mall, Wayne, NJ 07470.
The nearest city to Willowbrook is NYC, which is 18 miles away.
Yes, Willowbrook supports mall walkers, who are permitted two hours prior to mall opening.
You can find job openings for Willowbrook by visiting www.willowbrook-mall.com/en/jobs/.
Pets are permitted in the Willowbrook common area provided they remain under the owner’s control and do not cause a disruption to the shopping environment, though individual stores’ policies may vary and only service animals are allowed in the Food District.
Yes, backpacks are allowed at Willowbrook.
The smoking policy at Willowbrook is that there is no smoking within the mall and outside of mall entrances.
No, scavenger hunts are not allowed at Willowbrook.
Yes, you can find information about area hotels and the surrounding area for Willowbrook at the Wayne Chamber of Commerce website (waynenjchamber.org).
Yes, you can find information about local attractions near Willowbrook at the Wayne Chamber of Commerce website (waynenjchamber.org).
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at Willowbrook are located on the lower level, by JCPenney.
The family restrooms at Willowbrook are located on the lower level, by JCPenney.
The Baby Care lounge at Willowbrook is the Bloomingdale’s baby care lounge.
No, there is not a place dedicated to nursing at Willowbrook.
The general seating areas at Willowbrook are located throughout the mall common area.
SERVICES
No, Willowbrook does not have a children’s play area.
Yes, there are children’s activities at Willowbrook, including the Bungee Zone and Zoo Zoo Rides.
Yes, the designated drop off and pick up locations for rideshare at Willowbrook are the mall entrance between Cheesecake Factory and Buffalo Wild Wings and the mall entrance between Fogo de Chão and Top Pot BBQ.
Yes, there is a movie theater at Willowbrook called Cinemark, located across from BJ’s Wholesale Club. For more information please visit: https://www.cinemark.com/theatres/nj-wayne/cinemark-willowbrook-mall-xd-and-screenx.
No, there is not a farmers market at Willowbrook.
No, there is not a dog park at Willowbrook.
No, there is not a carousel at Willowbrook.
No, there are no electric scooters at Willowbrook.
Yes, there are massage chairs at Willowbrook on the upper level of the Bloomingdale’s wing across from Hollister, the upper level Bloomingdale’s wing across from PacSun, and the lower level Bloomingdale’s wing under the escalators.
No, gift wrapping services are not available at Willowbrook.
Yes, curbside pickup is available at Willowbrook, but only for Macy’s & Bloomingdale’s.
The transportation schedules for Willowbrook are located on the NJ Transit website (njtransit.com).
No, there are no shuttle services at Willowbrook.
No, Willowbrook does not offer jump starts.
The lost vehicle protocol at Willowbrook is to contact Security at 973.237.2590.
The towing protocol at Willowbrook is to contact Security at 973.237.2590.
The towing protocol at Willowbrook is to contact Security at 973.237.2590.
No, there is not a sales tax return service for international travelers at Willowbrook.
STORES & DINING OPTIONS
Yes, there is outdoor dining at Willowbrook at Cheesecake Factory, Fogo De Chão, Yard House, and Buffalo Wild Wings.
PARKING & VALET
Parking is free at Willowbrook.
Yes, there is local parking at Willowbrook in the parking lot.
No, valet parking is not available at Willowbrook.
Yes, there are electric car charging stations in the Willowbrook parking lots available by JCPenney, the Old Navy entrance, Fogo de Chão, and PF Chang’s.
No, there is no preferred family parking at Willowbrook.
SECURITY
You can contact mall security at Willowbrook by calling 973.237.2590; they are located at the exterior entrance between Macy’s and Fogo de Chão.
The lost and found at Willowbrook is located at the public safety office, outside between Macy’s and Fogo de Chao.
Yes, Willowbrook does offer safety escorts; please call security for an escort at 973.237.2590.
Yes, Willowbrook does offer police assistance; please call police for assistance.
Please call 911 in an emergency as Willowbrook does not offer medical assistance.
Yes, Willowbrook has a K-9/gun sniffing program where a K-9 officer patrols during high-traffic periods.
AMENITIES
Yes, standard wheelchairs are available to rent at Willowbrook at the public safety office located outside between Macy’s and Fogo de Chão.
Yes, stroller rentals are available at Willowbrook located at the mall entrance hallways by Cheesecake Factory, Pink, and Top Pot BBQ.
The elevators at Willowbrook are located by JCPenney.
No, charging stations are not available at Willowbrook.
The ATMs at Willowbrook are located on the lower level by JCPenney and lower level by Starbucks.
No, there is no FedEx, UPS, or USPS drop off at Willowbrook.
No, there are no bike racks at Willowbrook.
MALL FEEDBACK
Willowbrook’s mall management office is located on the upper level of the Bloomingdale’s wing, across from H&M.
You can submit feedback about Willowbrook by emailing willowbrooknjadmin@ggp.com or calling 973.785.1616.